Your morning queue did not turn up, or a chase you approved has not gone. Before you spend an hour on it, here is what has almost certainly happened. Harness is hosted by us at api.heoka.co.uk. Your books and your mail stay in your own tools. If our API or the overnight worker is down, the queue does not update.
| What | If it is down |
|---|---|
| This website | New people cannot read about Harness or send an enquiry. Existing customers still use api.heoka.co.uk, unless that is down too. |
| api.heoka.co.uk or the overnight worker | The queue does not load or does not refresh. Message me. This is us, not your laptop. |
| mcp.heoka.co.uk | ChatGPT or Claude cannot read the queue. The approval screen on the hosted app can still work. |
| The enquiry form | Use WhatsApp or email instead. |
If Heoka disappeared tonight, the briefing would not still arrive tomorrow morning. Cancel in the first 7 days if you cannot get it working, and you are not charged.
That one screen answers most of it, because it is reporting on the thing the problem is actually in.
| What you are seeing | Most likely |
|---|---|
| No morning queue at all | Something stopped overnight. Message me and I will tell you what, honestly. |
| The queue is there but empty | Often nothing is due a chase. If you know something is overdue, tell me and I will look. |
| Nothing is being drafted | Usually your own ChatGPT or Claude account, either out of credit or having a bad day. Check it has credit first. |
| The numbers look stale | One of your own tools did not hand over its latest figures. Your queue shows when it last looked. |
| You approved a chase and it did not arrive | Check your own sent folder first, because it sends from your address. If it is not there, message me. |
| Something went to a customer that you did not approve | Tell me immediately. That should be impossible, and it is the only thing here I will drop everything for. |
One person builds and supports Harness. You will usually hear back the same working day, and always within one working day, Monday to Friday, UK hours. If something has stopped working entirely, WhatsApp is the fastest way to reach me and I will tell you honestly when I can look at it.
No 24/7 line, no support team, no ticket number. When I am away you will be told beforehand, with a date.
Use email for anything needing a record: billing, cancellation, or a data request.